The Visual Support App is a powerful tool that allows support agents, experts, and claim professionals to provide you with real-time assistance by seeing exactly what you see. Whether it's through the back camera on your Android device or by sharing your screen, this app allows for seamless visual interaction. To get started, simply download the app and either receive an invitation via SMS or initiate the session from a webpage. Once connected, you'll have access to a range of advanced features such as HD audio, video frame rate auto adapt, screen sharing, and co-browsing. You can even pause video, save photos, and record sessions for future reference. Rest assured, your data is protected as the app only accesses stored data when explicitly authorized by you. With the app, you'll never have to struggle with explaining issues again.

Features of Visual Support:

> Visual Support: The app allows support agents, experts, and claim professionals to see exactly what you see on your Android device's back camera or by sharing your screen.

> Easy Access: To use the app, you can either be invited via SMS or initiate the interaction from a webpage, ensuring a hassle-free start to your visual support session.

> Advanced Capabilities: During the visual interaction, you can enjoy various advanced features like HD audio, auto adaptation of video frame rate, screen sharing and co-browsing, live remote pointer, 2-way drawing and annotations, pause video and save photos, and session recording.

> Data Privacy: The app respects your privacy and only accesses your stored data if explicitly authorized by you in response to the remote agent's request.

> Photo Capture and Storage: The remote agent can easily capture, store, process, and retain photos taken during the live interactive session, enhancing the overall visual support experience.

> Seamless Connectivity: Once you download the app, you can easily connect to the visual support session by returning to the SMS or webpage, ensuring a smooth and uninterrupted interaction.

Conclusion:

With the Visual Support App, you can effortlessly empower support agents, experts, and claim professionals to see what you see on your Android device. With advanced capabilities, data privacy features, and seamless connectivity, this app guarantees a user-friendly and efficient visual support experience. Download now to enhance your support interactions!