Zendesk Support
4.1
Support for Android is a fast and secure productivity app designed for agents, team leads, and managers who are constantly on the move. With Zendesk Support, you can stay ahead of your day and keep things running smoothly by bringing together the right people, conversations, and information. Some key features include getting a snapshot of your ticket views to prioritize tasks, accessing customer profiles to gain better insights, continuing conversations or creating new tickets on the go, receiving real-time notifications for critical updates, and running your business seamlessly from the field. If you're a manager, you can also track your team's performance. Plus, Zendesk's mobile team values feedback and encourages users to provide suggestions for improvement directly through the app. Get the Support for Android app now and streamline your customer support experience!
- Real-time visibility: The app allows agents, team leads, and managers to access their Zendesk account in real-time, giving them visibility of their account even when on the move.
- Ticket management: Users can prioritize their tasks by getting a snapshot of their ticket views to review volume, demand, and determine what needs to be prioritized for their account. They can also continue conversations or create new tickets, update assignees and CCs, and add followers, tags, and other fields.
- Customer insights: The app provides better insights while on the move by allowing users to view a customer's profile, including tags, organizations, notes, and requests. This helps agents to have all the necessary context on their customers.
- Push notifications: Users receive real-time push notifications for critical customer updates and a list of activity on their tickets in the notification feed. They can configure which notifications they want to receive and when.
- Mobile productivity: The app enables users to run their business from the field by taking photos or uploading and viewing attachments to tickets. They can also access important customer details, such as tags, notes, and profiles, to provide context and ensure smooth operations.
- Team performance tracking: Managers can track their team's performance directly from the app, allowing them to monitor the current workload and ensure efficient operations.
With real-time visibility, ticket management features, customer insights, push notifications, mobile productivity options, and team performance tracking, Zendesk Support provides a comprehensive solution for efficient customer support management. Don't miss out on the opportunity to streamline your customer relationships - download Zendesk Support today!
